Privacy Policy

Overview

Sound Side Pilates is a private movement studio and wellness boutique in Morehead City, North Carolina. This Privacy Policy explains how we collect, use, and share information when you use soundsidepilates.com, contact us through the website, or use the booking tools linked or embedded on the site.

Information We Collect

We collect information you choose to provide, including your name, email address, and message when you submit the contact form.

The contact form also includes basic bot-protection fields, including a time check and a hidden spam-prevention field. These are used only to help protect the site from automated submissions.

Booking, scheduling, account, payment, appointment, and related client information may be collected by Momence when you use the booking calendar. Momence processes that information under its own privacy policy and terms.

Like most websites, our hosting and security providers may process technical information such as IP address, browser type, device information, pages visited, and request logs. We do not currently add advertising pixels or a separate analytics platform to this website.

How We Use Information

We use information to:

• Respond to inquiries and contact form messages.
• Help schedule, manage, and communicate about studio services.
• Send service-related messages or follow up when you ask us to do so.
• Protect the website, prevent spam, and maintain security.
• Comply with legal, accounting, tax, or business record requirements.

Health And Wellness Information

Please do not submit urgent medical information through the website contact form. Sound Side Pilates is not a medical provider, and this website is not intended to collect protected health information for medical diagnosis or treatment.

If you voluntarily share health, injury, pregnancy, mobility, or wellness details with us or through the booking process, we use that information only to respond to your request, support studio services, or meet safety and business record needs.

How We Share Information

We do not sell personal information. We share information only as needed to operate the website and studio, including with:

• Resend, which helps deliver contact form emails to the studio.
• Momence, which provides the booking calendar and may process booking, account, payment, and appointment information.
• Website hosting, security, maintenance, and professional service providers who help us operate the business.
• Government, legal, or safety parties when required by law or needed to protect rights, safety, or security.

You can review vendor policies here: Resend Privacy Policy and Momence Privacy Policy.

Cookies And Embedded Tools

The Sound Side Pilates website does not currently use advertising cookies or advertising pixels. Embedded tools, including the Momence booking calendar, may use cookies, local storage, or similar technologies to provide booking functionality, remember preferences, protect accounts, or process payments. Your use of those tools is also governed by the provider policies.

Retention

We keep contact form submissions and related email records for as long as needed to respond to you, manage studio operations, resolve disputes, meet legal obligations, or maintain business records. Booking and payment records are retained through Momence according to Momence policies and our business record needs.

Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No website, email service, or booking platform can be guaranteed to be completely secure.

If we discover a security breach involving personal identifying information, we will provide notices required by applicable law, including North Carolina breach notification requirements when they apply.

Your Choices

You may contact us to request access, correction, or deletion of personal information we maintain about you, subject to legal, safety, and business record requirements. If you receive marketing emails from us in the future, you may unsubscribe using the instructions in those emails.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted information through the website, contact us so we can review and delete it when appropriate.

Minors may participate in studio services only with parent or guardian involvement, consent, and any required studio forms.

Changes To This Policy

We may update this Privacy Policy as our website, vendors, or business practices change. Updates will be posted on this page with a revised date.

Contact

Sound Side Pilates
814B Arendell Street
Morehead City, NC 28557
info@soundsidepilates.com